Terms and Conditions
Last updated: 21 May 2025
Welcome to The Family Learning Hub. These Terms and Conditions govern your use of our website and the purchase of our products and services. Please read them carefully before using our website or placing an order.
1. About Us
The Family Learning Hub is a UK-based platform offering educational resources, including eBooks, online courses, virtual workshops, and in-person learning experiences.
Website: https://www.thefamilylearninghub.com/
Email: [email protected]
Location: United Kingdom
2. Eligibility
By using this website or purchasing our products or services, you confirm that you are:
- At least 18 years old;
- Legally capable of entering into binding contracts;
- Using this website in accordance with UK law.
3. Products and Services
We currently offer downloadable digital products (eBooks), with plans to expand into:
- Online courses (self-paced and live)
- Virtual workshops
- In-person educational events
All product descriptions, prices, and availability are subject to change without notice.
4. Ordering Process
When you place an order on our website:
- You will receive an order confirmation via email.
- For digital downloads, access will be provided immediately upon successful payment unless otherwise specified.
- For virtual or in-person services, access details will be emailed prior to the event.
We reserve the right to cancel or refuse any order at our discretion (e.g., due to suspected fraud or pricing errors).
5. Prices and Payment
All prices are listed in GBP (£) and include applicable UK VAT (if applicable) unless stated otherwise. Payments are processed securely via our payment gateway partners.
We accept the following payment methods:
- Credit/debit cards
- PayPal (if enabled)
6. Delivery
Digital Products:
Download links or access credentials will be provided immediately upon purchase via email and/or your account area.
Online/Virtual Courses:
You will receive access instructions via email prior to the course start date.
In-Person Services:
Location, time, and other relevant details will be shared via email ahead of the event.
7. Your Right to Cancel (Consumer Contracts Regulations 2013)
Under UK law, you have the right to cancel most purchases made online within 14 days — known as the “cooling-off period”.
However, this does not apply to:
- Digital content (e.g., eBooks, downloads) once downloading/streaming has begun with your consent.
- Time-specific services (e.g., live virtual workshops or in-person courses) if the event occurs within the cancellation window.
By purchasing digital products, you consent to immediate access and waive your right to a 14-day cancellation once the download or streaming has started.
If you believe you are entitled to a refund, please contact us at: [email protected]
8. Refunds and Returns
We are committed to providing quality educational experiences. If you are dissatisfied with a purchase, please contact us within 7 days of purchase. Refunds are assessed on a case-by-case basis and are not guaranteed.
No refunds will be given for:
- Change of mind
- Failure to attend a booked course/event
- Downloaded digital products (unless faulty)
9. Intellectual Property
All content on our website — including eBooks, course materials, videos, and logos — is the intellectual property of The Family Learning Hub or its licensors.
You may not reproduce, distribute, or resell any content without our prior written consent.
10. Privacy and Data Protection (GDPR Compliance)
Your privacy is important to us. We process personal data in accordance with the UK GDPR and Data Protection Act 2018.
By using our services, you agree to our Privacy Policy.
Key points:
- We collect only the data necessary to fulfill your order.
- We never sell your data to third parties.
- You have the right to access, correct, or delete your data.
For data requests, email: [email protected]
11. User Accounts
If you create an account, you are responsible for:
- Keeping your login details confidential;
- Ensuring the information you provide is accurate and up-to-date.
We reserve the right to suspend or terminate accounts found to be in breach of these Terms.
12. Limitation of Liability
We are not liable for:
- Any indirect, incidental, or consequential damages;
- Losses arising from misuse of our content;
- Incompatibility with your devices or software.
We do not guarantee uninterrupted or error-free access to our services.
13. External Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.
14. Amendments
We may update these Terms at any time. The most recent version will always be available on our website.
By continuing to use the website after changes are posted, you accept the revised Terms.
15. Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.
If you have any questions about these Terms and Conditions, please contact us at: