Privacy and Cookie Policy
Last updated: 21 May 2025
At The Family Learning Hub, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or interact with us in any way.
By using our website, you agree to the terms set out in this Privacy and Cookie Policy.
1. Who We Are
The Family Learning Hub
Website: https://www.thefamilylearninghub.com
Email: [email protected]
Based in: United Kingdom
Data Controller: The Family Learning Hub
2. What Data We Collect
We collect personal information that you voluntarily provide to us, such as:
Name
Email address
Billing and delivery address
Phone number
Payment details (processed securely by our payment provider)
Course registration or event participation details
Account login details, if you create an account
We may also collect data automatically via cookies and analytics tools (see Cookie Policy below), including:
IP address
Browser type
Device type
Pages visited
Referral source
3. How We Use Your Data
We use your personal information to:
Process orders and payments
Deliver digital downloads and course content
Communicate with you about your purchase
Send relevant email updates (with your consent)
Improve the website and user experience
Meet legal and regulatory obligations
4. Legal Basis for Processing
We process your data under the following legal bases:
Contractual necessity: To fulfil your purchase or service request
Legitimate interests: To improve services and marketing (while respecting your rights)
Consent: For optional activities like email newsletters or cookies
Legal obligation: For tax, recordkeeping, and compliance purposes
5. How We Share Your Data
We do not sell your personal data.
We may share it with trusted third-party service providers who help us run our business, such as:
Payment processors (e.g., Stripe, PayPal)
Email platforms (e.g., Brevo, Mailchimp)
Hosting and website security providers
Course and event delivery platforms (if used)
All partners are GDPR-compliant and process data securely.
6. How Long We Keep Your Data
We retain your data only for as long as necessary for the purposes it was collected:
Order records: 6 years (for accounting/legal obligations)
Account data: Until deletion by you or after prolonged inactivity
Marketing data: Until you unsubscribe or withdraw consent
7. Your Rights Under the UK GDPR
You have the following rights:
Right to access – Request a copy of your data
Right to rectification – Correct inaccurate information
Right to erasure – Ask us to delete your data
Right to restrict processing – Temporarily limit processing
Right to data portability – Request transfer to another provider
Right to object – Opt out of marketing or certain processing
Right to withdraw consent – At any time, where consent is the basis
To exercise your rights, email us at [email protected].
8. How We Protect Your Data
We use industry-standard security measures, including:
SSL encryption
Secure payment gateways
Access controls
Regular updates and backups
However, no method is 100% secure, and we encourage you to use strong passwords and keep your credentials safe.
9. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files placed on your device to help us enhance your experience and understand how visitors interact with our site.
Types of Cookies We Use:
| Cookie Type | Purpose |
|---|---|
| Essential cookies | Required for site functionality (e.g., cart, login) |
| Analytics cookies | Help us measure and improve site performance (e.g., via Google Analytics) |
| Marketing cookies | Used to deliver personalised content or ads (only with your consent) |
Managing Cookies
On your first visit, you will be asked to accept or reject cookies via a banner. You can change your preferences at any time by:
Using the cookie settings on our website (if enabled)
Clearing cookies from your browser settings
Using browser extensions to block tracking
Blocking cookies may affect the site’s functionality.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., external course platforms). We are not responsible for their privacy policies or practices. Please review their terms separately.
11. Contact Us
For any questions or data requests, please contact:
📧 Email: [email protected]
🌐 Website: https://www.thefamilylearninghub.com
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
12. Updates to This Policy
We may update this policy from time to time to comply with changes in the law or our business practices. The latest version will always be available on this page.